FAQs
How do I return a product?
- Contact us the website
- We take you through the after sale return process for validity.
- Pack the item including all accessories, delivery note.
- We’ll approve & co-ordinate the Return.
- The received returns shall undergo a quality check process.
- If valid your return shall be processed.
How much time do I have to return a product to Chebet Mutai?
All Items purchased on the Chebet Mutai website, can be returned within a period of 7 Business days from delivery date, if they meet certain requirements.
For Chebet Mutai products, returns are only accepted for:
|
REASON FOR RETURN |
DESCRIPTION |
|
|
1 |
Defective Items |
Item is damaged upon delivery or not according to manufacturer’s specification. |
|
2 |
Wrong items |
If you received an item different from what you ordered. |
We do not accept returns if client dislikes the product (color, material, style). We encourage you to carefully check full description of the items and confirm it will meet all your expectations before placing your order.
How long does it take to receive a refund?
Refund process begins after we have received your returned product. Refund duration may take 2-14 days.
If my returned product is not validated for refund, how do I get informed?
If your return is invalid then we will call you to explain the issue and send the item(s) back to you. You might be required to pay for the resend delivery fee.
I have bought an item on promotion. What amount will you refund me?
For items bought in a promotion/ offer, the amount refunded will be the exact amount paid, and not the original product value.
NOTE: Refund can only be affected via the same channel through which you paid. All transaction shall be accepted in the local currency (KES.). Forex exchange charges shall be borne by the buyer.
Where do I get a faulty item repaired?
If you want your product repaired, we advise you to contact us on our website. The cost and terms of repair shall be determined once we get in touch.
The repairs or exchange facilitated by Chebet Mutai shall take 7-14 working days from the date the faulty item is received at Chebet Mutai. However, if a spare part has to be imported, the repair period may take longer up to 30 days.
We advise that you submit the faulty product and all accessories when returning for repair.
NOTE: - We request that you go through our return policy to check the validity for return for your product before you request for repair or exchange.
How do I track my order?
We will send you email or messages notifications through our shipping partner, and provide a tracking number for your order so that you can access your order status each step all the way.
If you experience any challenges in viewing your order status from Chebet Mutai, please contact us via our website.
We will be glad to assist you.